Frequently Asked Questions

Welcome to satinca's Frequently Asked Questions, where we've compiled a list of the most common questions we receive from our valued customers.

Q: What is your shipping policy?

At satinca, we aim to ship all orders as quickly as possible, usually within 24 to 72 hours of purchase. During busy periods, there may be slight delays due to higher order volumes. We offer both standard and express shipping options at checkout, so you can choose the delivery speed that suits you best. If your order is time-sensitive or urgent, we recommend reaching out to us through our live chat. We'll do our best to prioritise your order and assist you as quickly as possible. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can keep an eye on its progress.

Q: What is satinca?

A: satinca is an Australian, family-owned business supplying medical cannabis accessories and devices exclusively through community pharmacy since 2021.

Q: Is satinca exclusive to pharmacies?

A: Yes, we are exclusive to community pharmacies to ensure convenience to plant medicine accessories for patients. We also provide education and training to pharmacies on our products, so they can provide the best possible support to patients.

Q: Are satinca products TGA notified?

A: Yes — the core satinca range is notified with the TGA, including our S10X Vape Pen, grinder, packing tool, tray, 510C Stand, SLK Carry Case, vape coolers and Mighty/Mighty+ accessories. Documentation is available on request.

Q: What types of plant medicine products does satinca offer?

A: We do not offer or sell any plant medicine, we only have accessories. What we do offer is a variety of accessories for plant medicine consumption, preparation & cleaning including grinders, rolling trays, cleaning kits, and more. All of our products are chosen & designed to enhance the patient's experience and make it more convenient for patients.

Q: How do I order?

A: Order online here on satincawholesale.com.au or email orders@satinca.com.au.