Refund policy

At satinca, we want our customers to be completely satisfied with their purchases. That's why we offer a 30-day return policy for eligible items.

To be eligible for a return, the item(s) must be in the same condition that you received it, unused and in its original packaging. You'll also need to provide proof of purchase. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the item(s) you received are defective, damaged, or incorrect, please inspect your order upon receiving it and contact us immediately so that we can evaluate the issue and make it right.

We also offer a 100% money-back guarantee within 30 days of purchase. All we ask is that you pay for the shipping. Please note that this guarantee is only valid within the 30-day period, and after that, we cannot make any guarantees.

Once we've received and inspected your return, we'll notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please keep in mind that it can take up to 1-7 business days for your bank or credit card company to process and post the refund.

If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact us at customercare@satinca.com.au.