Processing Time

Once you place an order with us, we will process it within 1–3 business days (excluding weekends and public holidays).

Shipping Options & Rates (Domestic Wholesale Orders)

• Free shipping nationwide on all orders of 60 units or more
• For rural and regional pharmacies: a flat $12 surcharge will be added to every order (regardless of order size)
• Orders under 60 units: shipping rates are calculated based on weight, carton size, and delivery address

We work with trusted courier partners to ensure your order arrives safely and on time. The $12 rural/regional surcharge helps us cover the higher freight costs to non-metro areas while keeping pricing fair and sustainable for everyone.

If you’re unsure whether your postcode is considered rural/regional or would like a shipping quote before ordering, just let us know — we’re happy to confirm the exact cost.

Questions?

We’re here to help every step of the way. If you have any questions about your order, shipping options, or delivery times, please don’t hesitate to reach out to our team. Our goal is to make ordering and receiving your satinca stock as smooth and hassle-free as possible.

Thank you for choosing satinca!